Four financial research study companies ... Years of collective management ... and countless subscribers worldwide ... Now combined under one roofing ... Legacy Research Group.
City Parkville, MD Profession Level Please choose from the left-hand column Function Please pick a filter from the left-hand column Market Publishing and Printing.
Unfortunately this web browser is not supported. Please use a current version of Chrome, Firefox, Safari or Edge to view BBB.org. BBB remains functional and focused on serving our company community. Find out more. Publishers, Consumer Evaluations are not used in the calculation of BBB Score complaints closed in last 3 years problems closed in last 12 months, Consumer Reviews are not utilized in the computation of BBB Rating1125 N Charles St fourth Fl, Baltimore, MD 21201Email this Organization, BBB File Opened:10/ 20/2020Email Addresses, Email this Company, Primary1 Customer Complaints10/26/2020I am a life time member. I have not been able to get a single e-mail from any publication that I have belonged to for months now.
First they told me they will check out it. Then I was told the system was sending it to a wrong email address. This happened a number of times after I was informed my email address had actually been updated. Then they informed me they will do an escalated case to trace my email issue, I waited a week, no updates. Then I was told my initial email service - protonmail. com is not compatible. Then I changed my e-mail to a yahoo e-mail address they said would give me no concerns. I wait, still nothing. Then they tell me it was because I had not whitelisted the services in my account, which I then did.
I called again and they told me that the services which I was asking about were not part of my membership, however when I firmly insisted, they said that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still absolutely nothing, usual runaround. Upon logging into the site, I can see which services sent updates at what time, but then customer support informs me on their end, it shows nothing was sent out and they do not know when they head out by means of email. When I asked for a manager or different contact details, they said they do not have any.
I paid near 5 figures for these lifetime subscriptions overall, and I am not even receiving them to date. This is too time consuming, discouraging, and awful customer care. I belong to other financial investment advisories and they have the capability and resources to quickly fix any concerns. Absolutely nothing even near to absolute incompetence I have actually experienced here. I would rate your service as a NEGATIVE 10 out of 10.Find out moreDesired Outcome, Other (requires description) I would like somebody from the business to personally call me with a resolution of these problems and an apology and some kind of compensation for ALL THIS HASSLE As far as your client service dept, you must fire all of them and restructure the dept.