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Regrettably this browser is not supported. Please use a recent variation of Chrome, Firefox, Safari or Edge to view BBB.org. BBB remains functional and concentrated on serving our company neighborhood. Learn more. Publishers, Customer Reviews are not utilized in the calculation of BBB Score problems closed in last 3 years grievances closed in last 12 months, Client Evaluations are not used in the estimation of BBB Rating1125 N Charles St 4th Fl, Baltimore, MD 21201Email this Service, BBB File Opened:10/ 20/2020Email Addresses, Email this Company, Primary1 Customer Complaints10/26/2020I am a lifetime member. I have actually not had the ability to get a single e-mail from any publication that I have been a member of for months now.
Initially they informed me they will look into it. Then I was informed the system was sending it to an incorrect e-mail address. This occurred several times after I was told my e-mail address had been upgraded. Then they informed me they will do an intensified case to trace my e-mail concern, I waited a week, no updates. Then I was told my original e-mail service - protonmail. com is not compatible. Then I changed my e-mail to a yahoo email address they stated would provide me no issues. I wait, still nothing. Then they inform me it was because I had actually not whitelisted the services in my account, which I then did.
I called once again and they informed me that the services which I was asking about were not part of my subscription, however when I firmly insisted, they stated that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, very same old runaround. Upon logging into the website, I can see which services sent out updates at what time, but then client service tells me on their end, it shows nothing was sent and they don't know when they go out via e-mail. When I asked for a manager or different contact info, they said they do not have any.
I paid near 5 figures for these life time memberships overall, and I am not even getting them to date. This is too time consuming, discouraging, and dreadful customer service. I become part of other financial investment advisories and they have the ability and resources to rapidly resolve any concerns. Absolutely nothing even near absolute incompetence I have actually experienced here. I would rank your service as a NEGATIVE 10 out of 10.Learn moreDesired Result, Other (needs description) I would like somebody from the corporate to personally call me with a resolution of these problems and an apology and some kind of payment for ALL THIS INCONVENIENCE As far as your client service dept, you ought to fire all of them and restructure the dept.