4 monetary research study companies ... Decades of collective management ... and millions of customers worldwide ... Now combined under one roofing system ... Tradition Research study Group.
City Parkville, MD Career Level Please select from the left-hand column Function Please select a filter from the left-hand column Industry Publishing and Printing.
Regrettably this browser is not supported. Please utilize a recent variation of Chrome, Firefox, Safari or Edge to see BBB.org. BBB remains operational and focused on serving our business neighborhood. Find out more. Publishers, Client Reviews are not used in the calculation of BBB Ranking grievances closed in last 3 years complaints closed in last 12 months, Client Evaluations are not utilized in the calculation of BBB Rating1125 N Charles St fourth Fl, Baltimore, MD 21201Email this Company, BBB File Opened:10/ 20/2020Email Addresses, Email this Service, Primary1 Client Complaints10/26/2020I am a life time member. I have actually not been able to receive a single e-mail from any publication that I have actually belonged to for months now.
Initially they informed me they will check out it. https://matthew-sharpe.net/ Then I was told the system was sending it to an incorrect e-mail address. This took place several times after I was told my email address had actually been updated. Then they told me they will do an escalated case to trace my e-mail issue, I waited a week, no updates. Then I was told my original email service - protonmail. com is not suitable. Then I changed my e-mail to a yahoo email address they said would give me no issues. I wait, still absolutely nothing. Then they inform me it was because I had not whitelisted the services in my account, which I then did.
I called again and they informed me that the services which I was asking about were not part of my subscription, however when I insisted, they stated that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, usual runaround. Upon logging into the website, I can see which services sent updates at what time, but then customer support tells me on their end, it shows absolutely nothing was sent and they do not know when they head out through email. When I asked for a supervisor or various contact details, they stated they do not have any.
I paid close to 5 figures for these lifetime subscriptions overall, and I am not even getting them to date. This is too time consuming, frustrating, and terrible client service. I am part of other financial investment advisories and they have the capability and resources to rapidly solve any concerns. Absolutely nothing even near to outright incompetence I have experienced here. I would rank your service as a NEGATIVE 10 out of 10.Learn moreDesired Outcome, Other (requires explanation) I would like someone from the corporate to personally call me with a resolution of these problems and an apology and some type of payment for ALL THIS TROUBLE As far as your customer support dept, you ought to fire all of them and restructure the dept.