4 financial research firms ... Years of cumulative leadership ... and countless subscribers worldwide ... Now integrated under one roofing system ... Legacy Research study Group.
City Parkville, MD Career Level Please select from the left-hand column Function Please pick a filter from the left-hand column Market Publishing and Printing.
Unfortunately this web browser is not supported. Please use a current version of Chrome, Firefox, Safari or Edge to view BBB.org. BBB remains functional and concentrated on serving our service community. Check out more. Publishers, Client Reviews are not utilized in the estimation of BBB Score grievances closed in last 3 years problems closed in last 12 months, Client Evaluations are not utilized in the estimation of BBB Rating1125 N Charles St 4th Fl, Baltimore, MD 21201Email this Company, BBB File Opened:10/ 20/2020Email Addresses, Email this Service, Primary1 Consumer Complaints10/26/2020I am a life time member. I have actually not had the ability to get a single e-mail from any publication that I have actually been a member of for months now.
Initially they told me they will look into it. Then I was told the system was sending it to an incorrect email address. This happened numerous times after I was informed my email address had actually been updated. Then they told me they will do an intensified case to trace my email issue, I waited a week, no updates. Then I was informed my initial email service - protonmail. com is not compatible. Then I changed my e-mail to a yahoo email address they stated would offer me no concerns. I wait, still nothing. Then they inform me it was due to the fact that I had not whitelisted the services in my account, which I then did.
I called again and they told me that the services which I was asking about were not part of my subscription, however when I firmly insisted, they said that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, very same old runaround. Upon logging into the site, I can see which services sent updates at what time, however then client service tells me on their end, it shows absolutely nothing was sent and they do not understand when they head out through email. When I asked for a manager or different contact info, they said they do not have any.
I paid close to 5 figures for these life time memberships overall, and I am not even getting them to date. This is too time consuming, discouraging, and awful matthew sharpe client service. I am part of other financial investment advisories and they have the capability and resources to quickly solve any problems. Nothing even near absolute incompetence I have actually experienced here. I would rank your service as a NEGATIVE 10 out of 10.Learn morePreferred Outcome, Other (needs explanation) I would like someone from the business to personally call me with a resolution of these problems and an apology and some kind of payment for ALL THIS HASSLE As far as your customer service dept, you should fire all of them and reorganize the dept.